FAQ
How does Mount Wholefoods work?
We have created 2 different shopping options for you. Option one Become a "wholefoods regular". Choose either a small, medium or large seasonal vegetable box by simply visiting here: Standard Boxes and choosing a 'sign-up' box. If you live locally (Mount, Papamoa, Tauranga, Te Puna, Ohauiti etc) Your box will be delivered to you every MONDAY between 4.30pm-7.00pm. If you live out of town your box will arrive to you Tuesday or Wednesday via a postal service. Once you have made your first purchase we look after the rest and will be in touch on weekly payments and delivery. You cannot make changes to the produce in this box however at anytime you would like additions bread, eggs, pantry staples or extra produce you can shop online by 9am Monday morning, choose the addition to order as the freight option and you won't be charged extra freight, and we will add them to your box. We love packing boxes and will ensure you have a wonderful selection of seasonal produce. We will always include the basics but keep it interesting and nutritious. Option two Visit our website anytime and choose anything from here Shopping and we will deliver it any day (Monday, Tuesday,Wednesday, Thursday or Friday locally). Please have your order in by midnight the day before. For out of town please allow time for postage (1-2 days). If we are out of stock of any items you have purchased we will endeavor to contact you regarding a substitute product, placing the product on back order, or refunding the product. |
Do I need to be home to receive my vege box?
No you do not need to be home. We will instruct the driver to leave in shade at the door if you are out. If you have a specific place you would like you vege box left please advise us under special instructions when ordering.
If I select 'Pick up instore' at the checkout, when will my order be ready for collection?I don't want to use my Visa card, can I pay via direct debit?
Yes all you need to do is select POLI at checkout. This is a system which enables you to securely log onto your bank account and make a transfer straight to our back account with all the references already included for you.
What is in a standard box?
We try and include a good selection of seasonal fruit and vegetables and try and include veges that work together, ie mushrooms and leeks. If you would like to be specific about what is in your box we recommend you custom make your own box, then you can select everything you need for your weekly meals.
What should I do if I have ordered but forgotten to add something?
Simply go back online and order the products you have forgotten and when selecting the shipping option choose addition to order. This way you are only paying freight for the original order and we will include the second order in with your first.
Where can you deliver too?
We hand deliver to Mount Maunganui, Papamoa, Tauranga, Te Puna, Ohauti, Oropi, Pyes Pa, Bethlehem, Tauriko, Omokoroa, Greerton, Welcome Bay.
We deliver via postal services to all of the North and South Island. We just cannot deliver perishable goods to rural addresses and the South Island (produce etc).
If you are unsure about whether we can deliver to you, please reach out to our email mountwholefoods@beorganics.co.nz with your address and we can check it out for you.
